Refund Policy

All sales are final.

No returns or exchanges are accepted unless incorrect or damaged. 

In the case of receiving a damaged item, please contact me with proof. If I am able to replace it, I will require you pay the shipping fee.

As products are made to order, it is difficult to offer exchanges since orders are made in bulk and rarely (if ever) restocked. Unfortunately, exchanges for most items are not guaranteed. If an exchange is possible, and the fault is yours for ordering the wrong product, you'll have to pay shipping for the correct item.

This store is not responsible for items once shipped! Please refer to your tracking number once emailed for updates.

If you have any questions about an item please ask through the contact form here.


Shipping Policy

For available products:

Products are shipped in bulk every 1 to 2 weeks, unless stated otherwise. I am one person running and shipping items from this store, so please be patient. Depending on the type of product and shipping method used, domestic orders (orders within the United States) can take anywhere from 1 to 2 weeks to arrive. International orders can take anywhere from 2 to 12 weeks to arrive. Once your item has shipped, you will receive an email.

For preorder products:

Please make sure to check the item description to see if it is in a preorder period. Items up for preorder will have a designated order window to purchase in advance - this means that the product has not been created yet. Once the preorder period ends, the product will be ordered from the manufacturer. This will add several weeks/months to the shipping timeline depending on the product and quantity being ordered. Email updates will be sent out regarding the status of your preorder.

VAT Information and Restrictions:

International shipments (outside of the United States) may incur customs/VAT charges from your home country, in which you will be responsible for paying upon your package's arrival. If your package ends up being sent back to me, I can only refund the amount for the ordered products. Shipping costs will not be refunded.

At this time, I will not be shipping to the UK and Northern Ireland because of the new import VAT laws or Germany because of the German Packaging Act (VerpackG). I will also be unable to ship to the following locations as they are suspended by the USPS: Afghanistan, Belarus, Bhutan, Brunei, Chad, Cuba, Laos, Libya, Mongolia, Papua New Guinea, Russia, Samoa, Solomon Islands, South Sudan, Syria, Timor-Leste, Turkmenistan, Yemen. I apologize for the inconvenience.

PLEASE NOTE: Due to the pandemic, shipping times may be longer than expected.


Privacy Policy

By purchasing from this store, you consent to provide personal information for shipping and order update purposes.

By signing up for our email newsletter, you consent to receive an occasional email regarding information about emzurl's store. You will have the ability to unsubscribe at any time.

This store will not share or sell your information provided for order and email purposes to a third party company. Please see Shopify's customer privacy policy for information on how they handle your information here as it may be different.